1. How do I book?
You can book online or by telephoning us on 07759 302704, alternatively you can email us at: info@mkbouncycastles.co.uk Our contact information can be found here Contact Us

2. How much notice do I need to give you for a booking?You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.

3. How much does it cost?Please see our inflatable pages for all prices

4. What do the prices include?All bouncy castle booking prices include free local delivery for bookings within a 10 mile radius of Central Milton Keynes. A small charge may be required be for out of area deliveries. (please contact us for delivery rates). You will receive the inflatable itself, a blower, extension cable, ground sheet (if necessary) R.C.D. plug, safety mats and safety instructions. The price also includes set up, inflation and collection.

5. When are your bouncy castles available?Our castles are available 7 days a week all year round, including Bank Holidays.

6. How long do I get the equipment for?Most parties are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon. We will then come and take the castle away after your party has finished, usually from 5-7 pm onwards, although pick up time can sometimes be arranged later.

7. Do you hire overnight?Yes under certain circumstances this can be arranged, please contact us.

8. Do I have to pay a deposit?No we like to take people on their word. All we ask is that if you need to cancel that you give us as much notice as possible.

9. How do I pay?Most people choose to pay cash on delivery. However we can take credit and debit card payment through PayPal. Cheques WILL NOT be accepted on the day. Cheque payments need to be received 5 working days prior to the booking date in order for funds to clear.

10. What if I need to cancel?You can cancel any time up to one day before the booking date. However, if it looks like the weather is going to be too bad to operate on the day then you can cancel any time before delivery. Please note once you have accepted delivery the full hire amount will be due.

11. What if it rains?All of our castles have built in shower covers so can still be used in showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons. If the weather is too bad we will ring you on the day to arrange another date.

12. Can the bouncy castle be set up on a slope?No. This is not possible, however, if it is a very slight slope it may be OK, you will need to discuss this prior to the booking.

13. How long does it take to set up/inflate/deflate/pack up the inflatable?The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.

14. How much space is needed?We need a 3ft wide clear access to deliver most castles. You will need to allow a minimum of 4 feet at the front and rear of the castle and 2 feet either side. This is to allow for access and for at the blower at rear. Please make sure all animal feces, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.

15. When I hire the castle is there anything I need to provide?We supply all the hardware you will need for the castle. You will need to provide a 240 volts mains power supply no more than 30 metres from the castle, also you will need to provide 2 forms of I.D. i.e. Driver's Licence, Utility Bill etc. this forms part of the hire agreement.

16. Do you supply safety instructions?Yes we provide detailed safety instructions with every hire.

17. Is there an age limit for children using the castle?Yes all our castles are suitable for children up to and including the age of 12. Anyone older than this will need to hire our adult castles.

Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.